Frequently Asked Questions

Do you ship to my country?

Please use the contact us page and select 'shipping' to request shipping the Alton Abbey incense to your country.

How do I set up a trade account?

If you would like a trade/wholesale account then please create an account on the website then use the contact us page and select 'trade/wholesale', each order will need to be a minimum of 10 boxes.

Do you send out data sheets with the incense?

Every of incense will have a copy of the data sheet in it, each product also has a data sheet linked to it as well.

Do you have high-resolution images of the products?

Yes, we do, would like a copy of them for your shop go to the about us page to download a 500px x 500px 72dpi version. For press articles please use the contact us page

How do I get a copy of my invoice?

Please login to your account and go to https://shop.altonabbey.com/order-history

You will see a list of your orders you have placed with us, click on the icon with 'PDF' written on it.

Get copy of Invoice

Do you ship to my country?

We are a new shop online, we are currently working out shipping costs for around the world, please use the contact us page to get pricing for your order.